Terms & Conditions

ARTICLE 1 - DEFINITIONS
  • THE SUPPLIER: INFINITY BENELUX WITH COMPANY NUMBER 74094483 AND REGISTERED OFFICE IN HOLLAND.
  • THE SITE: THE ADDRESS INFINITYBENELUX.NL
  • THE TERMS AND CONDITIONS: THIS AGREEMENT
  • THE ORDER: AN ORDER PLACED BY A PERSON ON THE SITE
  • THE LOCATION: THE LOCATION OF THE TERMS AND CONDITIONS ON THE SITE, MORE SPECIFIC: HTTPS://WWW.INFINITYBENELUX.NL/PAGES/GENERAL-TERMS-AND-CONDITIONS
  • THE PRODUCTS: THE GOODS THAT ARE FOR SALE ON THE SITE
  • THE CLIENT: THE PERSON WHO ORDERS
  • THE CUSTOMER SERVICE: THIS SERVICE IS ACCESSIBLE VIA ALL THE CONTACT DETAILS ON SUPPORT@INFINITYBENELUX.NL
 
ARTICLE 2 - GENERAL

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL VISITORS OR USERS OF THE SITE. BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS THEY MAY BE MODIFIED BY US AT ANY TIME AND POSTED ON THIS WEBSITE. IN CASE OF CONTRADICTION OR SILENCE FROM THIS TERMS AND CONDITIONS THE BELGIAN LAW WILL BE APPLICABLE.

IN CASE ONE OF THE CONDITIONS IN THIS TERMS AND CONDITIONS WOULD BE ILLEGAL OR INVALID, THE OTHER CONDITIONS REMAIN APPLICABLE.

THE TERMS AND CONDITIONS WHICH ARE APPLICABLE ON THE ORDER ARE THE TERMS AND CONDITIONS WHICH WERE PUBLISHED AT THE TIME THAT THE ORDER WAS MADE. THEY WILL ANNUL ALL EARLIER OR LATER TERMS AND CONDITIONS. THE CUSTOMER IS ABLE TO DOWNLOAD AND PRINT THESE GENERAL TERMS AND CONDITIONS. 

THE PRESENT GENERAL TERMS AND CONDITIONS GOVERN THE RIGHTS AND OBLIGATIONS OF THE PARTIES ARISING OUT OF THE ONLINE SALES OF PRODUCTS OFFERED ON SITES BELONGING TO INFINITY BENELUX. INFINITY BENELUX PROVIDES ALL ITS SERVICES FROM THE NETHERLANDS. 

THESE GENERAL TERMS AND CONDITIONS APPLY TO ALL PRODUCTS SOLD VIA THE SITE. THEY MAY NOT BE VARIED WITHOUT INFINITY BENELUX'S EXPRESS PRIOR CONSENT IN WRITING.

THE TERMS AND CONDITIONS ARE WRITTEN IN ENGLISH. IN CASE THE CONTENT IS UNCLEAR THERE IS ALWAYS THE POSSIBILITY TO CONTACT THE CUSTOMER SERVICE.

 

ARTICLE 3 – CAPACITY IN LAW AND ACCEPTANCE

ANYONE WISHING TO BUY PRODUCTS FROM INFINITY BENELUX MUST HAVE CAPACITY TO ACT IN LAW. SHOULD ANYONE BE DECLARED WITHOUT CAPACITY, THEY MAY NOT BUY ANY PRODUCTS ON INFINITY BENELUX’S SITE AND SO ACQUIRE THE CAPACITY OF CUSTOMERS. THEY MUST THEN PURCHASE VIA THEIR LAWFUL REPRESENTATIVES. THESE LAWFUL REPRESENTATIVES WILL BE BOUND BY THE TERMS AND CONDITIONS.

THE CUSTOMER ACCEPTS THESE GENERAL TERMS AND CONDITIONS EXPRESSLY BY CLICKING ON A TICK OR PUTTING A CROSS AGAINST THE WORDS “I AGREE WITH THE TERMS & CONDITIONS”.  THE ORDER CAN UNDER NO CIRCUMSTANCES BE DEFINITIVE WITHOUT ACCEPTANCE OF THESE TERMS AND CONDITIONS, THE PRICE AND THE DESCRIPTIONS OF THE PRODUCT(S).

THE SUPPLIER CAN REFUSE EVERY ORDER IF THERE IS A SERIOUS ASSUMPTION OF ABUSE, ABUSE OF LAW OR BAD FAITH.

ARTICLE 4 - ANNULATION

INFINITY BENELUX CANNOT BE HELD LIABLE FOR PRODUCTS NOT BEING AVAILABLE. SHOULD ONE OR MORE PRODUCTS IN AN ORDER NOT BE AVAILABLE, INFINITY BENELUX WILL INFORM THE CUSTOMER VIA EMAIL OR IN WRITING THAT IT HAS CANCELLED HIS OR HER ORDER WHOLLY OR IN PART OR SPLIT IT.

SHOULD PRODUCTS BE FOUND TO BE UNAVAILABLE AND THE CUSTOMER IS INFORMED OF THIS BUT THEY HAVE ALREADY PAID FOR THEIR PRODUCTS, INFINITY BENELUX WILL ASK HIS OR HER BANK INFORMATION TO REFUND THE AMOUNT PAID FOR THE PRODUCTS IN QUESTION IMMEDIATELY, INFORMING THE CUSTOMER BY EMAIL ACCORDINGLY. HOW FAST THE REFUND IS ACTUALLY MADE DEPENDS ON HOW THE CUSTOMER CHOSE TO PAY WHEN MAKING THEIR PURCHASE. SHOULD THE CUSTOMER FIND THE REFUND IS TAKING AN ABNORMAL LENGTH OF TIME, THEY ARE ADVISED TO CONTACT THEIR BANK.

INFINITY BENELUX WILL ALSO CANCEL THE ORDER IF THE ADDRESS DETAILS ARE UNCLEAR, INCORRECT OR INSUFFICIENT TO SEND THE PRODUCTS, INFINITY BENELUX WILL INFORM THE CUSTOMER VIA EMAIL OR IN WRITING THAT IT HAS CANCELLED HIS OR HER ORDER. IF THE CUSTOMER HAS ALREADY PAID FOR THEIR PRODUCTS, INFINITY BENELUX WILL ASK HIS OR HER BANK INFORMATION TO REFUND THE AMOUNT PAID FOR THE PRODUCTS IN QUESTION IMMEDIATELY.

CUSTOMERS CAN ALSO CANCEL THEIR ORDER BY SENDING TO: SUPPORT@INFINITYBENELUX.NL,  ACCORDING IF THE PACKAGE HAS ALREADY BEEN SENT OR NOT, INFINITY BENELUX WILL CANCEL THE ORDER AND WILL ASK ITS BANK TO REFUND THE AMOUNT PAID FOR THE PRODUCTS IN QUESTION IMMEDIATELY, INFORMING THE CUSTOMER BY EMAIL ACCORDINGLY. HOW FAST THE REFUND IS ACTUALLY MADE DEPENDS ON HOW THE CUSTOMER CHOSE TO PAY WHEN MAKING THEIR PURCHASE. SHOULD THE CUSTOMER FIND THE REFUND IS TAKING AN ABNORMAL LENGTH OF TIME, THEY ARE ADVISED TO CONTACT THEIR BANK.

 
ARTICLE 5 – PAYMENT METHODS

PURCHASES CAN ONLY BE PAID FOR ONLINE, BY VISA, MASTERCARDS, MAESTRO, PAYPAL, APPLE PAY AND VIA DIRECT BANKING (IDEAL FOR THE NETHERLANDS). THE CUSTOMER'S BANK ACCOUNT WILL BE DEBITED ONCE THE PURCHASE HAS BEEN CONFIRMED, AND PAYMENT WILL NOT TAKE EFFECT UNTIL SUCH TIME AS THE CUSTOMER'S BANK HAS GIVEN ITS CONSENT TO INFINITY BENELUX. SHOULD THE CUSTOMER'S BANK REFUSE PAYMENT, THE ORDER WILL BE REFUSED AUTOMATICALLY.

THE CUSTOMER WARRANTS THEY ARE AUTHORIZED TO MAKE PAYMENTS BY ONE OF THE PAYMENT METHODS AS STATED ABOVE, AND THAT THERE ARE SUFFICIENT FUNDS IN THE BANK ACCOUNT LINKED TO THE CREDIT CARD TO COVER ALL THE COSTS ARISING OUT OF THE TRANSACTION, FAILING WHICH INFINITY BENELUX MAY REFUSE THE ORDER.

INFINITY BENELUX USES MOLLIE, STRIPE AND PAYPAL TO HANDLE PAYMENTS ONLINE. INFINITY BENELUX HAS NO ACCESS TO ITS CUSTOMERS' CONFIDENTIAL PAYMENT DETAILS, NOR DOES IT KEEP THEM.

INFINITY BENELUX RESERVES THE RIGHT TO REFUSE ANY ORDER FROM A CUSTOMER WITH WHOM IT IS IN DISPUTE OR WHO HAS BROUGHT A DISPUTE IN THE PAST. INFINITY BENELUX MAY ALSO REFUSE AN ORDER SHOULD THE CUSTOMER NOT HAVE PAID FOR A PREVIOUS ORDER, WHOLLY OR IN PART, WHERE THERE IS A SERIOUS ASSUMPTION OF ABUSE, ABUSE OF LAW OR BAD FAITH.

 

ARTICLE 6 – ORDERING PRODUCTS

PRODUCTS INFINITY BENELUX OFFERS ARE THOSE AS THEY APPEAR ON THE SITES AT THE TIME THE CUSTOMER IMPLEMENTS THEIR ORDER SUBJECT TO THOSE PRODUCTS BEING AVAILABLE.

EVERY ORDER CAN ONLY BE VALIDLY PLACED ON THE SITE.

INFINITY BENELUX AGREES TO MAKE EVERY EFFORT TO DELIVER ALL ORDERS AS SOON AS POSSIBLE.

ALL PRODUCTS OFFERED FOR SALE ON THE SITE ARE DESCRIBED IN GOOD FAITH AND AS CONSCIENTIOUSLY AND AS ACCURATELY AS IS POSSIBLE; BUT THE PHOTOGRAPHS ON THE WEBSITE ARE OF NO CONTRACTUAL VALUE WHATSOEVER. INFINITY BENELUX CANNOT ACCEPT ANY LIABILITY FOR ANY ERRORS WHICH MAY APPEAR IN THE DESCRIPTIONS OF THE PRODUCTS OR PHOTOGRAPHS, INCLUDING SLIGHT VARIATIONS IN COLOURS AND DIMENSIONS.

NOTWITHSTANDING ANY EVIDENCE THE CUSTOMER MAY HAVE IN WRITING, IT IS EXPRESSLY AGREED THAT DATA REGISTERED IN INFINITY BENELUX'S IT SYSTEMS, THOSE OF ITS HOSTING PARTNERS OR INTERNET PAYMENT PARTNERS ALONE SHALL CONSTITUTE EVIDENCE OF THE COMMUNICATIONS, THE CONTENT OF THE ORDERS AND THE ENTIRE TRANSACTIONS WHICH HAVE TAKEN PLACE BETWEEN THE PARTIES.

TO PLACE AN ORDER, THE CUSTOMER GOES TO THE HEADING OF THEIR CHOICE, CHOOSES THE SIZE THEY WISH TO RECEIVE AND THEN CLICK ON ‘ADD TO SHOPPING BAG’. THIS PUTS THE ARTICLE SELECTED IN THE ‘SHOPPING BAG’. THE CUSTOMER CAN CORRECT THEIR ORDER AS LONG AS THEY ARE IN THE ‘SHOPPING BAG’. IF THE CUSTOMER WISHES TO CONFIRM THEIR ORDER, THEY MUST SELECT A DELIVERY AND PAYMENT METHOD. THE TOTAL AMOUNT THAT MUST BE PAID IS STATED CLEARLY THROUGHOUT THE WHOLE OF THE BILLING PROCESS. ONCE THE PAYMENT PROCESS IS COMPLETED, THE ORDER IS NOW FINAL AND CANNOT NOW BE CHANGED. THIS IS UNLESS THE CUSTOMER EXPLICITLY ASKS TO CHANGE THE ORDER VIA E-MAIL OR WRITING, HIS OR HER REQUEST IS ACCEPTED BY INFINITY BENELUX AND THE ORDER HAS NOT BEEN SHIPPED OUT YET.

THE CUSTOMER WILL BE SENT AN INITIAL E-MAIL CONFIRMING THEIR ORDER ONCE THEY HAVE MADE THEIR PURCHASE IN ANY CASE. THEY WILL THEN GET A SECOND E-MAIL WHEN THEIR ORDER IS DISPATCHED.

 

ARTICLE 7 FEEDBACK

THE SELLER WELCOMES COMMENTS AND FEEDBACK. ALL FEEDBACK AND COMMENTS CAN BE SENT TO THE SELLER VIA MAIL TO SUPPORT@INFINITYBENELUX.NL