Shipping & Returns

Shipping

We send all orders from our HQ in Utrecht and ship worldwide. International rates are automatically calculated during checkout and are based on actual rates from our shipping partner PostNL.

We try to ship all orders same day, otherwise it’s the following business day at the latest.

Domestic: 7-14 WORKDAYS (only on regular orders, not on pre-orders)
Within EU: 10-18 WORKDAYS (only on regular orders, not on pre-orders)
Worldwide: 10 – 18 WORKDAYS (only on regular orders, not on pre-orders)

International shipping:

You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Sadly, we have no control over these charges or delays and we cannot predict what they may be. If this seems like a cause for concern, we suggest that you contact your local customs office for the down low.

Returns

If the product is not perfect for you and it’s still in great shape, please return it to us. We will give you a full refund (minus shipping charges, shipping costs are cost of buyer). Items must be returned within 14 days of the purchasing date and you will receive your refund as soon as the bank allows us.

Different size?
We advise you to order your new size on our website, this will be the fastest way to receive your item. We’ll refund your original order as soon as we have processed your return. Please include your name and order number on the package. In this case you recieve per e-mail an discount code for your shipping cost.


For returns please send an e-mail to:

support@infinitybenelux.nl

Please include your order number.

Attn. Infinity Benelux

Other questions?
Please contact us at support@infinitybenelux.nl